Qantas’ London passengers bags left in Darwin because of runway repairs

“It’s been in the last week that this was discovered,” the spokeswoman informed The Sydney Morning Herald and The Age.


“We’ve had to undertake runway repairs, that’s impacted the length of the runway, which affects the larger aircraft because they need a longer runway to take off,” she stated.

Darwin Airport’s sole runway normally measures 3384 metres and operates 24/7. It has a joint-user settlement with the Department of Defence which is answerable for detecting and overseeing upkeep works.

“This particular repair has been completed but there will be ongoing repairs required to the runway, so we’ll obviously be keeping that impact to an absolute minimum where we can,” she stated.

“The larger aircraft are the ones that go to London, they’re the ones that are impacted. At the end of the day the Qantas flights are going to be returning to Perth,” she stated.

Paul Smith, Presiden of ALP Abroad

Paul Smith, Presiden of ALP Abroad

Qantas rerouted its two continuous flights between London and Australia from Perth to Darwin in the course of the COVID-19 pandemic when Western Australia closed its borders to the remainder of the nation and worldwide passengers.

The flights are anticipated to renew between Perth and London mid-June though that route might be relaunched sooner if upkeep works drag on in Darwin.

Australian Paul Smith, the President of ALP Abroad, flew residence to London along with his spouse and son on QF1 by way of Darwin on Thursday and stated he was livid with Qantas’ poor customer support.

He stated whereas the luggage had been offloaded at Darwin, they had been solely knowledgeable quarter-hour earlier than touchdown at Heathrow.

Runway issues: A Qantas plane touches down in Darwin.

Runway points: A Qantas aircraft touches down in Darwin.Credit:Getty

He stated he spent 5 hours on maintain with Qantas customer support however by no means obtained by and that he by no means as soon as heard from the airline earlier than their baggage had been delivered by way of a third-party courier late on Sunday night time.

“My child had no shoes to put on his feet,” he stated.

“We were talking to one woman who was going to a wedding and she had none of her clothes and there was literally nobody there to offer any support and this was a known problem – that makes it all the worse,” he stated.

“If you’re paying £4100 ($7274) to travel, you should be able to have someone on the ground at the airport who can communicate with you.

“I have not had an email or phone call from Qantas about this in three days.”

He stated Qantas ought to have supplied flight refunds.

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