An estimated 400 Atlassian prospects have had entry minimize for as much as every week in an ongoing downside the corporate has blamed on a upkeep script.
The incident first occurred round April 5, with the corporate acknowledging the issue on Twitter two days later.
While operating a upkeep script, a small variety of websites had been disabled unintentionally. We’re sorry for the frustration this incident is inflicting and we’re persevering with to maneuver by way of the assorted levels for restoration. [1/3]
— Atlassian (@Atlassian) April 7, 2022
Several cloud companies have now been down for every week for these prospects, which means they’ve misplaced entry to Jira Software, Jira Work Management, Jira Service Management, Confluence, Opsgenie Cloud, Statuspage, and Atlassian Access.
Multiple customers took to Twitter to vent their frustrations and try to discover out what was occurring.
While the corporate instructed them it had “mobilized hundreds of engineers across the organization to work around the clock to rectify the incident”, many expressed puzzled why Atlassian would deploy so many engineers to work on an issue impacting “a small number of site”.
“a small number of sites” vs. “hundreds of engineers”
This sounds incorrect on so many ranges.
— Peter Schneider (@pschneider1968) April 8, 2022
Atlassian has greater than 200,000 prospects.
The firm unable to say when companies will likely be restored, making an attempt to guarantee prospects that engineers are engaged on it across the clock by way of Twitter.
But most of the prospects hit by the issue have complained concerning the lack of communication from Atlassian about what’s occurring.
We’ve spoken with them however they can not give us an RCA or an ETA of once we will likely be restored. JIRA and confluence. This is day 7 now and nonetheless down.
— lotoole (@LaurenceOToole2) April 11, 2022
In response to consumer Laurence O’Toole saying “Day 5 of #Atlassian outage. No explanation forthcoming yet. What a mess!”, the corporate apologised “for not being more proactive in our communication with you” including that its first precedence is getting websites again up and operating.
“For all major incidents we have a post-incident review process to review the cause of the incident & technical changes that need to happen to prevent recurrence. We will be doing that & publishing it publicly,” Atlassian stated in reply.
Atlassian is updating its standing web page each three hours and by April 10 it appeared that it had been in a position to restore partial entry for some prospects though a substantial amongst of restoration stays forward.
Startup Daily has contacted Atlassian’s PR firm for a response. We’ll replace this story if and once we hear again from them.